FAQ
Below are some of the frequently asked questions before or after the purchase, we hope these answers help to resolve your problem!
SHOPPING WITH US
How can I cancel my order?
Please email us at info@crafantics.com within 24 hours after your purchase, our staff will love to help.
Can I add new item(s) to existing order?
To make it simple, we recommended you place a separate order.
Can I change the items of my order after payment?
Please email us at info@crafantics.com within 24 hours after your purchase, our staff will love to help.
What kind of payment options do you have?
We currently accept credit cards(Visa, Master, American Express), Payme, FPS, ATM transfer, Apple Pay, Google Pay.
What can I do with faulty product(s)?
Please contact us at inf@crafantics.com providing purchase detail with photos, our CS would love to help.
I don’t know how to make my purchase online?
Please call us +852 6465 1008, Whatsapp/Facebook or find us on any existing channels, our staff would love to help. It only takes you few minutes to complete your order!
If you continue to experience any issues, please don’t hesitate to contact us at info@crafantics.com and we will find an alternative solution to help you place your order online.
SHIPPING AND DELIVERY
Where does Crafantics ship?
We only ship local(Hong Kong) at the moment, more to come!
How long will the delivery take?
Hong Kong Orders
We offer free shipping for any purchase HK$100+ per order, extra HK$30 will be charged for residential or remote area.
How long does an order takes?
We guarantee the shipment go out by next working day, so normally you will receive your shipment in 1-2 working days after purchase.
How to track my order?
Our staff will message you right after the shipment leaves with tracking number. If you don’t get it, please contact us at info@crafantics.com
What can I do if I haven’t received my order?
Please contact us with your purchase detail, we will get back to you in 1-2 working days. There is courier delay sometimes.
How do I contact Crafantics?
For any inquiries, you can whatsapp: (852) 6465 1008 or email to info@crafantics.com
30-DAY RETURN POLICY
What is your return policy?
We offer 30 days return for any unused products with original packaging. Don’t worry about if you change your mind after the purchase.
Return shipping is not covered and refunds will be sent to the original purchaser’s method of payment.
How to make a return?
Please email info@crafantics.com Our staff will get back to you within 1-2 working days.
How long does it take for the return process?
It could takes up to 15 days depending on the credit card refund process.
Is there a return fee?
There is no return fee. You just need to pay for the shipping expense of returning the order. The shipping expense is deducted from your refund.
OTHER INFORMATION
Need more help?
Please contact us at info@crafantics.com